Ordering and Shipping Information
Thank you for shopping at www.gknives.com WE SHIP WORLDWIDE
Payment Options: Credit card or Paypal for online orders. Sorry debit will not work.
Credit Card: If paying by credit card, please note that your credit card will ONLY be charged once it ships. Visa or Mastercard credit cards only (no debit).
Tracking Number: All orders are shipped insured and traceable. You will be emailed a TRACKING NUMBER the day the shipment has been processed so that you can track the package. The basic flat rate quoted is cheapest Canada Post/USPS, once the parcel is packed/weighed/submitted to Canada Post your ACTUAL shipping charge will be added to your order, sometimes lower, sometimes higher, the quote is just a quote to give you an idea. You can track your parcel at www.canadapost.ca.
Shipping Times: Within Canada usually 1 week or less to most destinations. To the USA, approx a week but pending customs. Internationally, usually takes 2-3 weeks with cheapest shipping but pending customs. For faster service, make note on your order or email us or call us immediately before your order has been processed and a faster/more expensive shipping option can be obtained.
Return Info: Returns/exchanges on new first quality unused items only. Shipping is non-refundable. No returns/exchange on Final Sale items such as seconds or discontinued items sold at a discount.
- If sending back from USA or International: All parcels must be clearly marked on the outside/customs papers "Goods being Returned to Manufacturer/Free Domicile" to avoid duty and tax being deducted from your return. Collect or CODs will be refused. Items may be subject to a restocking fee. The invoice must accompany the return. If returning for a warranty issue, please follow the instructions on the Lifetime Limited Warranty sheet that came with your purchase.
Turnaround: Orders are normally shipped out within a few days of being received. If items are CUSTOM or out of stock, additional time will be required. If you have not received a tracking number after a week, please email or call to ensure your order was received or to check on delivery times as your item may be out of stock.
Rush orders: If you are in a rush to receive an item, it is best to call to order. If you do order online, make note in the Comments box that you need the item by a certain date and one of the staff will get back to you with a rush shipping charge quote as shipping will definitely be higher. Staff would also have to check to see if we even have the item in stock or if it would have to be made up. Usually rush shipments go Expresspost, UPS or Fedex Courier.
Taxes are charged depending on the destination of shipment/province.
There are no taxes charged on orders leaving Canada.